I know these complaints should be short, but I do not understand why a very successful company who probably has an excellent product would have such a ridiculous policy? My name is Edith **.Ī few of our guests purchased items that we did not register for and they went onto the registry as fulfilled - I like this feature. ![]() and someone will call regarding the issue. I have called that number several times (twice today), and am asked to give name, etc. I was finally given another phone number that is supposed to take me to the next level. I guess I have just decided to act 'on the principle of the thing' in this case. In that case, the error is mine, and I accept that responsibility. I often pay the postage for returning an item that did not fit because I had ordered the wrong size. I use online shopping often, and I have never had to pay for returning an item that was faulty upon opening the package. All were polite and steadfast in keeping to their company's return policy: YOU may return the product for another InStyler AT YOUR OWN EXPENSE. I have spoken to customer service representatives Daniel, Brandi, Cookie, Jose and Rick. After we went back and forth with those issues with a line developing behind me, what struck me in total disbelief is when he said to me, “What door did you come in?” I couldn't understand why I was being ask that, so I responded to him with "What did you say?” He then repeated with "What door did you come in, the 3rd Ave or 4th Ave side of the store?” I responded with “What are you asking me that for?” and he replied with "So I can run the cameras back.” He asks me a series of questions of if I have my receipt, where did I purchase the rugs, things that were in reason due to the fact that I didn't have my receipt or the ticket information information. The manager comes down asks me for my identification, and becomes completely disrespectful. ![]() As the cashier prepares the return she calls for a manager for approval. I removed the tags because I had thought that I was going to keep the rugs but decided otherwise. She takes the items out of the bag, looks them over and notices the tags are off of the rugs. I approached the cash register and let the cashier know that I had a return. I had an item to return, that was packaged in a Bed Bath Beyond shopping bag up on my entering the store. I entered in the Bed Bath and Beyond Store here in Dt Seattle WA. I don't want go back there, and I will not buy Dyson again, especially from Bed Bath and Beyond! I wouldn't have any returned business! I feel that is Important and It doesn't cost anything to say "Hello", "How may I help you", "Please", "Thank you"! I really want my money back. If I ever treated anyone like the way bed bath and beyond treated me today. I have had my own business working in retail for over 20 years. I feel they shouldn't say they have an open return policy, if they are not going to Honor it. ![]() If I wasn't stuck with the store Credit! I would Never Ever shop at Bed bath and beyond again! Leaving there feeling Awful! I been treated that way before. It hardly ever get used." She was so Rude, even to bark at the girl who help me during the process of my return! I returned the rest of my stuff that I had, and then I exchanged my vacuum for a newer Dyson. I said "Yes it was bought from this here a year ago." Again she said, "This is older than a year old". As the transaction proceed, she Claimed, the vacuum wasn't from Bed bath and beyond. While the young lady try to help me, I assumed this women name Arene was a manager, who was typing in the info as the young girl was reading it. In one year we lost money for a lemon Dyson. My daughters paid $449 with plus tax for the Dyson vacuum a year ago. I looked at the receipt aftershock to the car, I only got a store credit for 279.99. My daughters suggested I returned it to Bed Bath and Beyond in Santa Rosa. Within the last couple of months, it was making Loud noise when the brush setting was on. I bought new filters, there's was not a big improvement. It didn't pick up dirt or pet hair as advertised. From the start, It wasn't working like the last Dyson that I bought and had for over 14 years.
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